General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Total Gold’s online casino and sportsbook services. They describe the relationship between you and us, including account responsibilities, how promotions work, payment handling and how we deal with disputes. By using our services you agree to follow these terms and any additional rules published in the site help or promotional pages.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account is permitted per person unless we expressly allow otherwise. You must not share account credentials or let others access your account. We may suspend or close accounts where we suspect fraud, unauthorised access, bonus abuse or breaches of these terms.

Verification and KYC

We may require proof of identity, age, address and payment method before allowing deposits, play or withdrawals. Access to funds may be restricted until verification is complete. Documents should be valid, readable and submitted through the secure channels we provide.

Eligibility requirements

You must meet the legal gambling age in your province or territory and be lawfully permitted to use our services where you are located. You must not be on any self-exclusion list or legally barred from gambling. If you are uncertain about local rules, check with the relevant local authority before registering.

Acceptable platform use

Use the site for lawful, personal gambling only. Prohibited activity includes using automated software or bots, collusion, money laundering, attempting to manipulate game outcomes, and creating multiple accounts. We reserve the right to refuse play, reverse suspicious transactions and retain or return funds as required by our internal policies.

General bonus and promotion rules

Promotions, free spins and welcome bonuses are subject to specific terms published with each offer. Typical rules may include eligibility criteria, opt-in requirements, game weighting for wagering, maximum bet limits while bonus funds are active, and limits on withdrawal of bonus-derived winnings. When details are not specified on a promotion page, terms on this site apply. We may withhold or void bonuses where we reasonably suspect abuse or breaches of promotional rules.

Deposits and withdrawals

We accept a range of standard payment methods. Deposits are credited according to the payment provider’s processing times. Withdrawals are subject to account verification and security checks. We may place temporary holds on withdrawals while checks are completed. Any fees imposed by payment providers are the user’s responsibility unless otherwise stated.

Dispute resolution

If you have an issue, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process, we will outline further steps and available independent options where applicable.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on this site. Continued use after a change means you accept the updated terms. If you do not agree with a change you should stop using the service and close your account.