Contact Us
Need help? Our support team is available to assist with account questions, verification checks, deposits, withdrawals, technical issues and general feedback. Reach out any time and we will walk you through verification requests, payment queries and site navigation. For account-related matters please have your username and recent transaction details ready so we can resolve requests faster and get you back to playing with minimal delay. Our team can also help with bonus questions and responsible-gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email support for account, verification and payments; response typically within 24-48 hours) |
| General enquiries | [email protected] (billing, policies and security queries) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing) |
| Phone | +1 647 289 4310 (Canada line; Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 email support; phone Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues or matters that need explanations or supporting documents. When emailing, please use a clear subject line and include up-to-date contact details, account ID and relevant attachments to help us resolve your case faster. Allow up to 72 hours for a full reply for account-related enquiries.
Send us a message
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. Simple account or payment questions are often resolved the same day, while more complex issues - such as detailed KYC checks or dispute investigations - can take longer depending on their nature and any required third-party verifications. We’ll keep you updated throughout.
Feedback
Your feedback helps us get better. If you have suggestions, ideas or a problem to report, please share them. We read every message and use it to improve the site and player experience. Tell us what you like or what could be easier, and we’ll review your input carefully and act on useful ideas.