Privacy Statement
Welcome to the privacy page for Total Gold. This policy explains how we collect, use, store and protect the personal information you provide when using our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we need, why we need it and how you can manage your information.
Types of data we collect
We collect a range of information needed to open and manage your account, process payments, ensure game integrity and provide support. This includes personal details, technical information and transaction records.
Personal data
Personal data may include your name, date of birth, address, email address, phone number and other identity details you provide when registering. For verification and KYC purposes we may also collect identity documents such as a photo ID and proof of address, plus payment details when you make deposits or withdrawals.
Technical data
Technical data covers information about the device and browser you use, IP address, operating system, unique device identifiers and connection data. We also use cookies and similar tracking technologies to support login, site functionality and analytics.
Transactional and activity data
We record deposits, withdrawals, bet history, game play, balances and other account activity. This data helps us manage payments, detect fraud, resolve disputes and comply with legal requirements.
How we use your information
Your information is used to create and maintain your account, process payments, verify identity, deliver customer support, enforce fair-play and safety measures, and detect or prevent fraud and abuse. We also use data to comply with legal and regulatory obligations and to send important account-related notices.
Data protection practices
We protect your information using technical and organisational safeguards. Sensitive pages and payment interactions are secured with encryption. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We train our team on data handling and maintain procedures to respond to security incidents.
Cookies and tracking technologies
We use cookies to remember your preferences, keep you logged in and collect anonymous usage data to help improve the site. You can manage cookie settings through your browser; disabling certain cookies may affect site functionality. We also use analytics tools to understand usage patterns and improve performance.
Access, correction and deletion
You can request access to the personal data we hold about you, ask for corrections, or request deletion where permitted. To submit a request, contact our support team at [email protected]. We will verify your identity before processing requests to protect your account.
Information sharing and third parties
We share information with service providers who help operate the site - for example payment processors, game providers, hosting and analytics services. We may disclose data where required by law or to protect the security of our services. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, communicated through your account. Please check this page periodically to stay informed about how we handle your information.